No agent in sight. Flight 1583 delayed delayed and delayed without having facts or updates specified by gate agent. what a nightmare
was in Haiti August seventeenth,went towards the airport 11-30am and the flight was to depart to the US at 1pm and was advised I HAD Skipped MY FLIGHT.But was not presented any essentive to remain for the next day,and was compelled to order One more tickert for August twenty third at my expence.I Virtually shed my work because of tht,they offered my seat and place me at an expected expencies of which I Need For being COMPANCERTATED FOR THE MONEY Dropped,WAGES LOST.
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I am sorry to express that our working experience at the AA counter in Newark was less than stellar – Of The 2 customer service reps in the counter aiding passengers checking in, a person devoted her time for you to ONLY Top notch passengers, and another lady looked as if it would do as minimal as you can – far too active stressing about what All people else was doing – all except what she could BE undertaking! As the line grew for a longer time, the less intrigued she grew to become, and her Angle was horrific – It took us fewer time for you to get for the Airport than it did standing in line to check in! (above an hour or so with only 4 men and women in front of us). By the point we stepped up to the counter – a different consultant bought on board – we had to “relaxed ourselves down†– you can picture how the other forty or so men and women began to really feel guiding us! While you frequently strive to tell us, you “treatment†about the passenger, which individual could use a certain amount of Mindset adjustment – or come across her A further posture!
Ref: Ticket quantities 0012320492735/2736. We had to cancel our flight to Puerto Vallarta from Orlando on Sunday, February 7th on account of health issues. I recognize we can easily use our tickets within the 12 months from date of purchase.
I even experimented with calling on the telephone and acquired nowhere; all I could listen to is really a recurrent information and Once i request to speak to consumer relations, I'd personally get cling up on.
Once i arrived at the airport I requested both at the ticket counter, after we checked our bags, and in the Admirals Club to confirm that we have been in Enterprise Class. Equally instances I was advised we were in Business enterprise. My Boarding Move try this out confirmed seats 16A and 16B, as this is just one row behind Business, I did not know until eventually I boarded that we had been basically in Mentor.
Our flight from Greenville, SC to Dallas arrived in time but we were necessary to stay in the plane on tarmac for almost 90 minutes producing lots of to overlook connecting flights. AA screwed up yet again–not a soul pleased with being taken care of like cattle; you haven't appreciated your buyers.
To I don’t know how A lot of people seeking to get this fixed. I used to be so frustrated and about to give up
I'm 62 several years previous, and was on a flight from Orange County, Ca to Jacksonville, NC. All went effectively until eventually I arrived at Charlotte,NC. Since I had wheel chair assistance I was helped normally I feel I would not have already been. Following two flight ended up cancelled on that evening I wasn’t really certain what I would do. But due to kindness of your staff members they wheeled me to consumer service both equally instances, And at last upon obtaining the information that Yet another flight wouldn't be scheduled until the early morning on the 3rd they built guaranteed I'd a motel paid for by american Airways which I greatly appreciated. Being by itself was a little Terrifying, but I manufactured it by way of, and managed for getting back to your airport at five:30 the next early morning. And yet again this flight was cancelled at the same time. At this point I organized to only go to another town. Upon getting on that flight there was a electrical fireplace during the cabin with the plane, and immediately after remaining in the air for about ten minutes it was turned around and we were being taken from the airplane in the hurry.
Flight 686 dec 26 2015 My husband & i were advised the wrong transfer terminal gate in charlotte on aircraft gonna freeport as opposed to nassau. I went to flight attendant at the rear of counter to clarify flight. He looked at me funny when i said nassau smirked under no circumstances checked out my ticket to clarify Spot This flight was one hour delayed so there was no rush.
I used two several hours in addition to a 50 percent at AA counter and did not have the choice as I happen to be advised or to loose my ticket and go house
Experienced fantastic customer service sine 1/17. Been pulled from the FRA flight and stayed for two days in Philly. Today one/19 I'll resume my flight to FRA with around par documentation. To my shock the ticket agent with the check in counter had been Unquestionably impolite, not helpful and expected me to seek out my luggage which was checked in within the seventeenth and that I had been not able to retrieve Once i was pulled off the flight on Sunday.
Gold #6CJY924: Document Locator: EVIXIM Your process wouldn't print boarding go for 2nd leg of excursion. Referred to as Client Service: CS educated me I must wait around 24 several hours so that you can print 2nd leg of vacation. Knowledgeable CS this was not correct. Was placed on keep: CS arrived back and stated I had been proper but to attend till 24 hours as a way to print 2nd leg boarding move.